Information & Support
Please read the following Terms and Conditions carefully. Your use of pleostore.co.uk and the purchase of products and services from it are bound to the following terms and conditions.
Why Buy from Us?
There are also now many companies selling PLEO online, however please be very careful to only purchase a Pleo from an authorised dealer.
pleostore.co.uk is a website run by TTW Partners Limited. We do not hide behind 0800/0870 which could be anywhere phone numbers and we are happy to publish our address. Furthermore you can check our status as a Ltd company on the Companies House website. Company Number: 05047736
How to buy?
You can order products and services from us in the following
ways:
- Online via our website
- By calling our sales team on 01159 599 995 / 0845
076 7788
- By faxing a completed order form to 01159 503 852
- By sending a completed order form to:
TTW Partners Ltd (PleoStore)
Gothic House
Barker Gate
Nottingham
NG1 1JU
Contact us via email:
sales@ttwpartnerslimited.co.uk
Security
We guarantee that all transactions made on this website are 100% secure. As a business we have invested an enormous amount of time and money making sure that this website is secure.
Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be intercepted. Look for the yellow padlock in the bottom-right of your browser as you enter the payment section of our site. All credit card payments are passed directly to our bank using Protox payment portal a service accredited by all the major banks and financial institutions.
Terms of Sale
TTW Partners may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.
Prices
All our prices include V.A.T at 20.0% unless otherwise stated
and are always shown in UK pounds.
We always try to make sure that our prices are accurate, but as we are only human, we do occasionally make mistakes. In the event of a mistake a member of our customer services team will contact within 24 hours.
Prices are frequently changed in order for us to remain competitive and we therefore reserve the right to change our prices without notice.
Price Match
Our policy is to beat or match any competitor's price where feasibly possible. This means that we will try to beat any competitor's price but can not guarantee this.
Delivery
All purchases made prior to 3.30 pm Monday - Friday will be processed the same day for Next Day Delivery. (please note Friday to sat del is not alway guaranteed
All our products are shipped using the Royal Mail Next Day Special Delivery Service and are fully insured against loss and damage.
Delivery Charges
Delivery to UK Mainland is FREE on all purchase over the value of £50.00, unless otherwise stated.
| Country | Charge |
| UK | Over £50.00 = FREE |
| Europe |
£22.00 |
Returns and Faulty Goods
If you suspect your product to be faulty within 28 calendar days of purchase please contact us by email to obtain a Return Authorisation number. Outside of 28 days please refer to the manufacturer's warranty.
Returns and Non Faulty
In the unlikely event of you being unhappy with your purchase we do offer a 7 day money back guarantee on all of our products. Simply contact us to obtain a return authorisation number. The following conditions apply:
- Goods must be returned unused and in the original packaging
- We can not refund products that have been registered or damaged.
- Refunds can not be made for postal charges incurred by ourselves or by you
- A return authorisation number must be obtained prior to returning your product.
- Where products are not in the original condition a repackaging fee may apply.(£25)
Privacy
TTW Partners respect each site visitor's right to personal privacy. To that end, we collect and use your information in accordance with the following privacy policy.
- Is only used solely for order fulfilment and we won't use your information for any other purpose unless you specifically request that we contact you.
- On occasion we will notify those customers that opted to receive newsletters of product updates and special offers.
- We never give or sell your details to other agencies or companies.
- We operate in accordance with the data protection act.
